Support

Tread of Tyre

Our goal at Monaflex is simple, to ensure our customers execute a perfect repair every time. Our technical support and comprehensive training sessions are designed with this in mind.

ONGOING TECHNICAL SUPPORT

Our great service does not end when you purchase your repair system. Expert technical assistance is unlimited and available at any time…indefinitely.

Our technical support base provides:

  • Dedicated technical advisors
  • Skilled tyre repair trainers
  • Contact via telephone, email, WhatsApp and Skype. Choose what is most convenient for you
  • Prompt attention. We promise a response to all queries within 24-hours

Request a copy of our best practice guide to see how you can maximise the lifespan of your Monaflex components.

TRAINING WHERE AND WHEN YOU NEED IT

Although Monaflex systems are simple to use, we offer comprehensive training packages tailored to your specific circumstances. Choose from the following custom training options:

  • Training sessions onsite at customer workshops or mine sites
  • Attending the Monaflex Training School in Guernsey
  • Online support including interactive sessions with repair experts and access to online resources and tutorial videos

Get in touch to find out how Monaflex training and support packages can help you.

HOW LONG WILL IT TAKE TO DESPATCH MY ORDER?

HOW LONG WILL IT TAKE TO DESPATCH MY ORDER?

We keep a ready inventory of popular products and aim to despatch your order as soon as possible from the date of purchase.

Small orders of popular sizes can be despatched within days or sometimes even hours.

WHAT IS THE LIFE EXPECTANCY OF THE PRODUCT?

WHAT IS THE LIFE EXPECTANCY OF THE PRODUCT?

For over 40 years the Monaflex brand has been synonymous with quality and durability. This vast experience coupled with stringent manufacturing quality control procedures means all Monaflex products have exceptional longevity.

A Monaflex system will, over time, pay for itself many times over when compared to the cost of replacing tyres or using cheap, inferior quality components.

It’s important to note that all rubber products used in a demanding environment with extremes in temperature will eventually perish so these are considered as consumable items. Despite this we regularly hear from customers who have used components in the field for many, many years.

Request a copy of our best practice guidelines to ensure you maximise the lifespan of your Monaflex components.

HOW DOES MONAFLEX ENSURE A HIGH QUALITY PRODUCT?

HOW DOES MONAFLEX ENSURE A HIGH QUALITY PRODUCT?

Quality raw materials and production procedures are at the heart of everything Monaflex does. Our Continuous Improvement program reviews both material supply and manufacturing processes bi-annually.

Please request a copy of our Quality Manifesto for further information.

CAN YOU SUPPLY THE CONSUMABLES USED DURING THE REPAIR PROCESS? I.E. PATCHES

CAN YOU SUPPLY THE CONSUMABLES USED DURING THE REPAIR PROCESS? I.E. PATCHES

Yes, Monaflex supplies tyre repair consumables and related tooling.

Please let us know your requirements and we will be happy to help.

CAN YOU ORGANISE FREIGHT AND SHIPPING?

CAN YOU ORGANISE FREIGHT AND SHIPPING?

Yes, we have robust relationships with all major shipping agents to ensure we provide you with the best possible value freight options.

HOW DO MONAFLEX SYSTEMS DIFFER TO OTHERS ON THE MARKET?

HOW DO MONAFLEX SYSTEMS DIFFER TO OTHERS ON THE MARKET?

Experience. Decades of experience and a commitment to continuous innovation means Monaflex continues to supply the very best quality tyre repair systems.

Repair Quality. Monaflex systems conform most closely to a tyre's profile therefore providing consistent pressure and a stronger, distortion free repair every time.

Speed of cure. Curing time is minimised due to the simultaneous application of heat and pressure both in and outside of the tyre.

Set up. Design quality leads to a faster system set up time.

Portability. Even the complete system for repairing the largest tyres in the world will fit in the back of a standard vehicle.

Flexibility. A complete Monaflex OTR custom system will cover a wider range than any other single tyre repair system.

Lightweight components replace the heavy, cumbersome components associated with technology.

Distortion free repairs. Unlike fixed plate mechanical or hydraulic 'spotter' repair systems, the application of pressure does not distort the tyre, the patch or fill rubber resulting in a stronger, longer lasting repair.

Training and support. Our focus on providing exceptional after-sales service and training to all customers drives our business.

HOW LONG IS THE WARRANTY OF MONAFLEX PRODUCTS?

HOW LONG IS THE WARRANTY OF MONAFLEX PRODUCTS?

The Monaflex materials and workmanship warranty is applied to:

a. Heat Pads and Airbags - 6 months from the date of despatch

b. The 'X' style of Heat Pad - 12 months from date of despatch

c. Control Panels, Harness Straps and Metal Housings - 24 months from date of despatch.

Please get in touch for a full copy of our warranty.

CAN I USE PIPES INSTEAD OF CYLINDER AIR BAGS?

CAN I USE PIPES INSTEAD OF CYLINDER AIR BAGS?

Monaflex does not recommend nor condone the use of any other device or products in conjunction with Monaflex components or systems. The use of non-OEM products combined with Monaflex components voids warranty.

Pipes do not provide consistent or uniform pressure to the Heat Pad and tyre injury. This can result in a sub-standard repair.

WHAT SORT OF PATCHES CAN I USE WITH A MONAFLEX SYSTEM?

WHAT SORT OF PATCHES CAN I USE WITH A MONAFLEX SYSTEM?

You can use any sort of patch with a Monaflex system:

a) Cloth back patches provide an unlimited shelf life. Simply float these with cushion gum prior to use.

b) Heat cure patches come already backed with uncured cushion gum.

c) Chemical cure patches can be floated with uncured cushion gum and used with the Monaflex system.

WHAT ARE THE POWER AND AIR SUPPLY REQUIREMENTS FOR A MONAFLEX SYSTEM?

WHAT ARE THE POWER AND AIR SUPPLY REQUIREMENTS FOR A MONAFLEX SYSTEM?

The requirements are very simple - just a 240v single-phase power supply and clean filtered air supply (minimum 50 psi).

GOT A QUESTION?

If you have any questions or would like to request a quote, please contact us on:

+44 (0) 1481 241024
info@monaflex.com

FURTHER INFORMATION

For further information please download any of the following documents:
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